Last updated: September 12, 2026
Juelvia jewelry includes a one-year limited warranty against manufacturing defects, beginning on the delivery date.
What is covered
We will inspect claims involving a manufacturing or workmanship defect and, when covered, repair or replace the affected item at our discretion.
What is not covered
The warranty does not cover normal wear, scratches, accidental damage, loss, theft, misuse, chemical exposure, improper care, unauthorized repair, resizing or alteration, or damage caused by failure to follow care instructions. Loss of stones caused by impact or damaged settings may not be a manufacturing defect.
Making a claim
Email Fangyangdecgw@gmail.com with the order number and clear photos. Return authorization is required. Customers are responsible for secure, tracked shipping to our service location unless applicable law requires otherwise.
Existing orders and consumer rights
Updates to this page do not reduce a longer warranty or an additional service expressly promised when an existing order was placed. Juelvia will honor the terms applicable to that purchase. Please contact us with the order details if you need help confirming coverage. Nothing in this policy limits mandatory consumer rights.